Refund Policy

1. Overview

At Urja Exim, we are committed to delivering high-quality agricultural products. If you are not satisfied with your purchase, this Refund Policy explains how we handle returns and refunds.

2. Eligibility for Refunds

Refunds are applicable only when all of the following are true:

• The product is damaged, defective, or not as described on the product page.
• The issue is reported within 48 hours of receiving the goods.
• You provide clear evidence such as photos or videos showing the defect.

3. Non-Refundable Situations

We cannot process refunds in the following cases:

• The product has been used, opened, or tampered with after delivery.
• The complaint is raised after the 48-hour window.
• The issue resulted from improper storage or handling after you received the product.

4. Refund Process

Once we receive your refund request and verify the issue:

1. We will review the evidence you provided and may request additional information.
2. If approved, refunds will be processed to the original payment method within 7–10 business days.
3. In some cases, we may offer a replacement instead of a refund.

5. How to Request a Refund

To request a refund, please follow these steps:

• Send an email to info@urjaexim.in or call 08037974428.
• Include your order number, the product name, the date you received the product, and a short description of the issue.
• Attach clear photos or video that show the damage or defect.

6. Replacement & Exchanges

If a replacement is available and you prefer that option, we will arrange to ship a replacement product after we verify the issue. Shipping costs for replacements will be handled on a case-by-case basis.

7. Additional Notes

• Please keep the original packaging and any accessories until the refund process is complete.
• We reserve the right to refuse a refund if the provided evidence is insufficient or if we detect misuse.